Work surrendered to 100 points
Make a primary diagnosis of the reputation of your chosen object.
Run the task and upload the report to the system.
1. React or not respond (to what? Why? When?)
2. The decision to respond must be taken on the basis of a risk scheme.
a) Conditions for responding to a negative (presence of exclamation marks, units, number of reposts, comments, special words, triggers, etc.);
b) Who reacts? (brand advocate, fans, trolls, etc., and what exactly they do, their scheme of action).
Do your homework and upload it to the system.
Select any online reputation management tools from Dmitry Sidorin's checklist and implement them within your company.
Write a summary of the results.